Technology+Support

** Building Level **** Instructional Coaches K-6 **
 * District Office Megan Nussbaum, Assistant Director of Curriculum for Technology Integration **
 * Janeen Horton, Elmont **
 * Cassandra Novack, Logan **
 * Hollie Gabriel, North Fairview **
 * Kristi Jenson, Pleasant Hill **
 * Sharon Shaw, Rochester **
 * Chelsea Pelfrey, West Indianola **

**Building Level** **Instructional Coach** **7-12** **Megan Nussbaum, Seaman Middle School ** **Brooke Ralph, Seaman High School ** ** District Technology Support ** Terry Morrow, Director of Technology Jeff Mathes, Assistant Director of Technology Susan Lockwood, Technology Assistant Thomas Gideon, Network Technician Preston Langley, Network Technician (SHS)

Troubleshooting Technology and Technology Web Ticket Support What do you do when technology isn't working correctly? There are several steps to try before throwing the technology out the window --- Before proceeding to troubleshooting steps, the #1 solution is to power off your computer and restart. This will fix many of the problems if it appears to just be buggy, freezing up or slow responding. If the trouble just won't go away, follow the troubleshooting steps below to get support:

**TROUBLESHOOTING STEPS:**
 * 1) Check with your mentor or teacher teammate. They may have experienced the same issue or together you might be able to fix what is happening.
 * 2) Email or visit with your building iCoach (listed above for each building) -- especially if it is instructional technology issues. They may be able to help as well.
 * 3) ====**Next step is to submit a webticket --**====
 * ====**Contact the iCoach at your building and they will assist you with how to request support.**====
 * ====**SHS teachers are requested to submit their own webtickets through Self Service.**====
 * 1) Information will be requested (either in person or by email) about the trouble you are having.
 * 2) Provide as much detail as you can, when it is happening, what you are doing, applications/programs you are using and the typing of problem you are having.
 * 3) A webticket will be generated with the contact information you provided.
 * 4) On the scheduled building support day, the technician will work from the web ticket to correct the problem.
 * 5) Tickets are closed by the technician after the fix/repair.

Occasionally your computer and/or other hardware may have to be sent back for warranty repair. Technology will work with you to provide a loaner until your computer has returned. By following this process the web ticket will provide the necessary tracking of the problem and expedite the repair process.